General terms and conditions

1. Bookings / Reservations

All reservations require credit card details (credit card number and expiration date) for guarantee purposes.

1.1 Refundable booking

A Refundable booking gives right to the customer to amend and cancel the booking within agreed cancellation period without a fee and are subject to a limited penalty in the event of no show. Moreover, providing your credit/debit card details are required as guarantee.

1.2 Non-refundable booking

Non-refundable bookings mean special and discounted offers, which are only available on the official website or through commercial partners. Such offers cannot be combined with other discounts and cannot be cancelled, refunded or changed. 100% of the total amount of the booking (including rooms and any additional services) will be charged at the time it is made, unless agreed diferently in the terms of the offer, and this amount (including rooms and any additional services) shall not be refunded under any circumstances.

1.3 Group bookings

A booking of more than ten (10) rooms will be classed as a group booking, and may be subject to special terms and conditions and/or supplements (including pre-payments, penalties and joint liability), to be specifically agreed with AS Boutique hotel and its partners in writing.

1.4 Children

Special terms and conditions apply. Children and extra bed policy: – all children under 2 years stay free of charge when using existing bedding or baby cot. – children from 3 to 7 years of age can stay for free if they share a bed with two adults. – for children aged 8-18 in an extra bed with 2 adults there is an additional charge of €50 per night Maximum capacity of extra beds/baby cots in a room is one. Any type of extra bed or baby`s cot/crib is upon request and needs to be confirmed by the hotel. Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel, unless otherwise specified in the reservation offer.

2. Cancelling or changing your booking

2.1 Cancelling your stay

“Non-refundable” bookings may not be changed or cancelled by the customer and under no circumstances may the amount (including rooms and any additional services) entirely paid upon booking be reimbursed. The total cost of the reservation will be charged at the time of booking and deducted from the credit card, which has been used at the time of booking. “Refundable” bookings may be cancelled free of charge 2 days before the scheduled date of arrival. To cancel a booking, you must expressly inform the hotel of your intention to cancel by contacting them directly by telephone and/or e-mail. You will receive confirmation of the cancellation immediately. In the event of subsequent cancellation or no-whos, the hotel will charge total amount – 100% of whole reservation by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled.

2.2 Extending your stay

Contact the hotel reception before 11:00 to find out about availability. If there are rooms available, this must be paid for immediately.

2.3 Cutting short your stay

In case of “refundable” bookings, you must notify the hotel before 11:00 on the previous day that you are cutting short your stay. A refund will be made for the proportional part of the cancelled stay (using the same method as the one used to make the payment). No refund will be given for “non-refundable” bookings or for discounted bookings or special offers (these are not refundable per se).

3. No-show

A no-show will lead to the immediate charge of 100% of total reservation by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled. In case of “non-refundable” bookings no further amounts will be charged in addition to 100% of the total amount of the booking already paid by the customer upon reservation.

4. Stay at hotel

Check-in time: from 15:00 hours on the arrival day Check-out time: until 12:00 hours (noon) on the departure day Within 24 hours from the arrival of a client, the hotel shall notify to the competent security authorities the identity of the client. To this end, at your arrival the hotel will ask you copy of your identity document. Should you not cooperate with the hotel, you will be requested to leave. The customer agrees and undertakes to use the room in a reasonable manner in line with its purpose. Any behavior contrary to moral standards and to the public order will lead to the hotel management to ask the customer to leave the hotel without any compensation or reimbursement (should payment have already been made), without prejudice for AS Boutique hotel to claim for further damages. Pets are allowed in welcomed in AS Boutique hotel. Special fee, terms and conditions apply. This service shall be subject to an extra charge of 30 EUR per night The owner of the animal shall be directly responsible for any damage or inconvenience caused, either in the hotel or to third parties, employees or guests of the hotel. Should the pet disturb other guests staying at the hotel, the hotel shall also reserve the right to immediately terminate the stay of the customer, who shall lose the right to make any claim or receive compensation. In addition, the cost of any damages caused during the stay shall be immediately charged to the customer. AS Boutiqie hotels provide free Wi-Fi access. The customer agrees not to use their electronic devices to reproduce, represent, make available or disclose to the public any property protected by copyright or by a similar right, without the authorization of the holders of these rights, or in breach of their rights.

5. Smoking

AS Boutique hotel is a non-smoking establishment so smoking in all rooms, restaurant and common areas is not allowed. Hotel reserves the right to charge an additional fee of 200EUR for cleaning where ban is disregarded in order to cover the extensive cost of restoring guest rooms to a smoke- free condition.

6. Parking

As Boutique hotel is located in a pedestrian zone in which traffic for personal vehicles is prohibited. Parking is possible in public parking lots and garages near the hotel. Parking is not included in the price of the night. Let us take care of the safe parking of your vehicle: inform us in advance of your expected arrival. When you arrive in this area: Congress Square, call us at +386 (0)1 547 66 66. We will take care of parking your vehicle in the parking space in the garage. The price of parking is €30.00/night.

7. Price – Taxation

Prices are indicated before and during the room booking process. The prices shown are per room, for the number of people, type of room, dates and services. The prices confirmed to the customer include all taxes (except the tourist tax) and are only valid for the period stated on the website. Unless stated otherwise, any additional services (breakfast, parking, etc.) are not included in the price. The tourist tax is never included in the booking (either in “refundable” or “non-refundable” bookings) and must be paid directly to the hotel on the day of arrival. The prices shown include the VAT in force on the date of booking. Any changes in the VAT rate will be automatically passed on and added to the price shown when the stay is invoiced (date of arrival). Any modification or introduction of a new law or regulation imposed by the competent authorities will automatically be passed on and added to the price shown when the stay is invoiced (date of arrival).

8. Payment

Online payment is made by credit/debit card (only Visa, Maestro, Eurocard/ Mastercard, Diners) via a secure payment system. Payments by American Express will not be accepted (either as security or on arrival). Customers will be asked for their credit/debit card number, the expiry date and the CVV (numbers on the back of the card). The person staying at the hotel must be the cardholder. Any irregularity detected in the payment or form of payment (even after full payment has been made), payment not being made, incomplete or fraudulent payment, or proof of illegal activity related to payment which can be attributed to the customer, or the customer in collusion with a third party, shall lead to the complete cancellation of the booking at the customer’s expense, without the need for prior notice, and without prejudice to any civil or criminal proceedings that may be brought against the customer. In the event your booking procedure requires immediate payment (non-refundable booking), you will be sent after the payment a detailed confirmation e-mail, serving as proof of payment of the booking, to the e-mail address you have provided. This proof of payment shall be presented directly during check-in. In the case of non-refundable bookings, the signature of the holder of the card used to pay for the booking will be requested. When you arrive at the hotel, you can request a detailed invoice for the full amount of your stay, including the tourist tax (if applicable). An invalid credit card will automatically mean the cancellation of the booking in the same terms as those provided for irregular or fraudulent payment. Any payment equal or higher than Euro 5.000 cannot be made in cash either if made by individuals or legal entities. The prohibition applies also in the event that one or more payments under the above- mentioned threshold are executed in order to bypass the applicable laws.

9. Complaints

Any suggestions, complaints or disagreements about the services provided should be addressed directly to the following e-mail address: within 30 calendar days from the last day of your stay in the hotel.

10. Liability

Photographs and information that appear on this website are non-binding. AS Boutique hotel cannot be held liable for the non-performance or poor performance of the booking due to force majeure, third parties or the customer himself as well as the failure of the internet network or due to payment refusal by the cardholder’s bank.

11. Overbooking and force majeure

The hotel reserves the right to totally or partially relocate customers in an equivalent category hotel, depending on availability, solely and exclusively if the booked accommodation is not available (“overbooking”) for reasons attributable to the hotel. Any extra costs (either in terms of accommodation and/or transport), between the two hotels shall be borne by the hotel originally booked by the customer. AS Boutique hotel shall not be liable for any breach of its obligations as a result of an event of force majeure. Events of »force majeure« are deemed to be those usually recognized by the jurisprudence of Slovenian courts. In this case, the hotel reserves the right to relocate all or part of the guests to an equivalent category hotel, according to availability.

12. Privacy

Check the section of the legal notice on the website.

13. Amendments to the General Terms of Sale

AS Boutique hotel reserves the right to amend, partially or totally, these General Terms of Sale, without prior notice.